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Ticket Management

Efficiently Manage, Track, and Resolve IT Support Tickets

Streamline Your IT Support Ticket Management with Kenyt ITSM AI Assistant: Say Goodbye to Manual Ticket Handling!

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customer support chatbot

All in One ITSM Assistant! with Intelligent Routing, Customizable Workflows and Collaborative Ticket Management.

Automated Ticket Creation

Instant ticket generation for user issues

Seamless Ticket Tracking

Real-time updates on ticket status

Personalized Ticket Resolution

AI-powered content suggestions for quick resolution

Increased Productivity

Reduced response and resolution time.

Streamline Your Processes, Boost Your Productivity, and Save Time!

Intelligent Ticket Routing

Automates the routing of tickets to the appropriate support team, leading to faster issue resolution and reduced resolution time.
  • Automated routing of tickets to appropriate teams
  • Faster issue resolution with efficient issue handling
  • Reduced resolution time with automated ticket distribution
Customizable Ticketing Workflow
Allows the creation of custom workflows for ticket creation, tracking, and resolution, increasing productivity and enhancing the user experience.
  • Custom workflows for ticket creation, tracking, and resolution
  • Increased productivity with streamlined processes
  • Enhanced user experience with personalized workflows

Real-time Ticket Analytics

Provides data-driven insights for ticket management, leading to better decision-making and an improved ticket resolution rate.
  • Data-driven insights for ticket management
  • Better decision-making with data-driven insights
  • Improved ticket resolution rate with optimized analytics
Collaborative Ticket Management
Facilitates multi-channel communication for cross-team collaboration, leading to faster issue resolution and enhanced productivity.
  • Multi-channel communication for cross-team collaboration
  • Enhanced productivity with real-time collaboration
  • Faster issue resolution with collaborative ticket handling.

Custom Fields

Create custom fields for tickets. Capture more accurate ticket data.
  • Create custom fields for tickets
  • Capture additional information
  • Improve ticket accuracy
Link Documents & Chats with Tickets
Attach docs, link chat conversations. Keep all info in one place.
  • Attach documents to tickets
  • Link chat conversations to tickets
  • Keep all information in one place

Unlock Intelligent Routing, Customizable Workflows, Real-time Analytics, and Collaborative Ticket Management!

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