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With our Ecommerce CRM, you can manage every customer individually. This powerful CRM can provide timely resolutions in every stage and smoothen the entire journey. This will increase turnover and quick completion of sales.
Even when there are questions before an order, during transit, or post delivery, you can effectively manage each of them with the powerful CRM. This will improve the loyalty and build trust in each stage. Further, the overall revenue generated also goes high.
A software for Ecommerce CRM will help you manage every user journey through your platform. This section will provide you with the top-4 reasons why you need a CRM for Ecommerce
Launch loyalty rewards, win-back campaigns, and personalized offers. Use AI insights and reports to drive customer retention and repeat purchases at scale.
Send WhatsApp, email, or SMS reminders for cart recovery, order tracking, and feedback collection. Save time with effective follow-up and automation using extensive workflow automation.
Give your team full visibility into customer history, orders, and complaints through integrated data. Enable faster resolutions with built-in telephony and function-specific pipeline management.
Connect your site, social media, WhatsApp, Email, phone, and more. Enjoy superior integration ability across every touchpoint with faster implementation.
Segment users by location, behaviour, or spend. Use these custom data properties to power automated campaigns and personalized recommendations.
Track every order, return, and interaction in a unified view. Manage sales activity, complaints, and feedback easily with customizable reports.
Trigger emails for birthdays, offers, restocks, or cart drops. Kenyt.AI brings easy automation and calendar-based sales planning for every stage.
Store and manage customer data like purchase history, browsing behaviour, and preferences using custom data properties and lead and contact management. Build stronger buyer journeys across the customer sales funnel.
With quick and easy integration options available, you can simplify your every day workflow. Further, with all these integrations, you can develop a centralized dashboard that caters to every aspect of your business’s working.
The key features that you would be getting with Kenyt CRM that will drive scalability of your business are
Boost conversions with instant, AI-based product suggestions based on customer behaviour and custom data properties.
Automated follow-ups via email and WhatsApp recover lost revenue with minimal effort.
All orders, support queries, and messages are logged, powering smarter support, dealer/distributor management, and seamless workflows.
From sales activity gamification to field sales geo-tagging, Kenyt.AI adapts to growing e-commerce teams and dynamic customer needs.
Kenyt.ai’s CRM for Ecommerce/Shopping is a comprehensive solution designed to streamline ecommerce operations, personalize customer interactions, and boost conversion rates using advanced AI technology and real-time insights.
The omnichannel integration connects all your sales channels, including your website, social media, and marketplaces, into a single platform, ensuring a seamless and consistent shopping experience across all touchpoints.
Yes, the CRM uses customer data to create targeted marketing campaigns that resonate with individual shoppers, increasing engagement and conversion rates
AI-powered chatbots provide instant support to customers by handling routine queries and providing product recommendations, reducing cart abandonment and allowing support agents to focus on more complex issues.
Automated inventory and order management ensures real-time updates, stock alerts, and efficient order processing, tracking, and fulfilment, leading to timely deliveries and optimal inventory levels.
Customer segmentation allows you to categorize your customer base based on behaviour, purchase history, and preferences, enabling tailored marketing and support efforts for better results.
The CRM offers real-time analytics and insights into customer behaviour, sales performance, and marketing effectiveness, helping you make data-driven decisions to optimize your ecommerce strategies.
Yes, the CRM is designed to handle high volumes of customer inquiries efficiently with AI-powered chatbots and automated ticketing systems, ensuring timely resolution of customer issues.
Yes, Kenyt.ai’s CRM for Ecommerce/Shopping is designed to be scalable and flexible, making it easy to integrate with your existing systems and processes
By providing personalized shopping experiences, efficient inventory management, improved customer support, targeted marketing campaigns, and seamless order fulfilment, the CRM helps enhance customer satisfaction and drive higher sales.
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