Build a loyal customer base with top-notch customer support CRM services for top-notch satisfaction and engagement.
Trusted by 200+ customers around the world
WIth our CRM for customer support, you can manage and provide instant resolutions to all your customer support queries. When you provide your users with quick replies, you increase the retention of users and increase revenue.
Further, you can lower the workload and expenditure of your customer support team. You can effectively increase your spending in marketing and advertising to reach out to a wide audience. The automated and smart response system also smoothens the user journey on the platform.
A software for customer support CRM will lower the workload on your customer support team. You will be able to provide instant replies and resolutions to your users. The top-4 reasons to deploy CRM for customer support are as follows
Bring all queries from WhatsApp, Email, phone, and web chat into one unified view. Kenyt.AI offers complete lead and contact management with full customer sales funnel visibility.
Give agents access to customer history, product data, and past tickets through custom data properties. Enable quicker resolutions with function-specific pipeline management.
Fast replies, personalized messages, and proactive support powered by AI insights and reports lead to higher satisfaction and stronger retention.
Track resolution times, ticket volume, and more using customizable reports and sales activity gamification. Improve performance with real-time insights and smart alerts.
Handle tickets across all channels, email, chat, social, and phone, in one place. Enjoy superior integration ability and centralized response management.
View the complete history like orders, issues, feedback, and chats using custom data properties and built-in telephony for informed support.
Auto-assign tickets, escalate priority issues, and send follow-ups with extensive workflow automation and effective automation tools.
Monitor SLAs, ticket ageing, and resolution times with AI-powered customizable reports. Stay in control with detailed metrics and alerts.
With quick and easy integration options available, you can simplify your every day workflow. Further, with all these integrations, you can develop a centralized dashboard that caters to every aspect of your business’s working.
A look back at the top features that make it essential for you to deploy Kenyt customer support CRM for your business
Kenyt.AI handles FAQs, order checks, and basic troubleshooting 24x7, freeing up agents for complex tasks.
Every query becomes a ticket, auto-assigned and tracked with sales planning, escalations, and activity management built-in.
Agents get full context, powered by custom data properties and interaction history, enabling faster and smarter responses.
Support requests from WhatsApp, Email, phone, and website chat all flow into one smart dashboard for real-time collaboration.
Kenyt.AI’s Customer Support CRM is a comprehensive solution designed to streamline and enhance customer support processes using AI-powered tools, automated ticketing, omnichannel support, and real-time analytics.
AI-powered chatbots can handle routine inquiries, provide instant responses, and offer 24/7 support. This allows human agents to focus on more complex issues, improving overall efficiency and customer satisfaction.
The omnichannel support feature includes email, chat, social media, and phone support, ensuring a consistent and unified customer experience across all touchpoints.
The automated ticketing system generates and categorizes support tickets based on customer inquiries, tracks their status, and ensures timely resolution, reducing the manual workload for support agents.
A knowledge base is a repository of information that includes answers to common questions and issues. It allows customers to find solutions on their own, reducing the need for direct support and easing the load on support teams.
Yes, Kenyt.AI’s CRM allows you to leverage customer data and history to provide personalized support experiences, tailoring responses and solutions to individual customer needs and preferences.
Real-time analytics and insights help monitor and analyse support performance, identify trends, and pinpoint areas for improvement, enabling continuous enhancement of support services.
Kenyt.AI’s Customer Support CRM is versatile and can be tailored to various industries, including e-commerce, financial services, healthcare, telecommunications, and education
Kenyt.ai employs robust security measures and complies with industry standards to ensure the privacy and security of customer data, protecting it from unauthorized access and breaches.
To get started with Kenyt.AI’s Customer Support CRM, you can contact our sales team for a free demo. We will help you customize and integrate the solution to meet your specific support needs.
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