Ticketing and Support
Simplify User Experience With
AI-Powered Ticketing & Support
Track, manage, & resolve customer issues from a single dashboard.
Track, manage, & resolve customer issues from a single dashboard.
Automate repetitive tasks to allow a higher focus on critical activities.
Allow AI agents to reply quickly with minimal delay & boost customer satisfaction.
Ensure support availability 24/7 beyond business hours & holidays.
Allow a single AI agent to multi-task increased workload instead of hiring agents.
Ensure complete query resolution & support with advanced AI-powered features
• Quickly create a ticket with AI automation and assign it to the right team based on pre-defined criteria.
• Monitor open, pending, or resolved tickets in real time with live status updates.
• Customize ticket filters with specific details such as ticket ID, user name, ticket status, or issue type.
Let smart automation handle initial ticket sorting, allowing support teams to focus on fast resolutions.
• Pre-define query types to sort and assign tickets quickly to appropriate teams.
• Use AI-generated quick replies and email templates for faster responses.
• Set up instant alerts through multiple channels for escalated or delayed queries.
Unify queries raised through any channel into a centralized dashboard for better management.
• Integrate chat, email, WhatsApp, etc., to consolidate support queries from omnichannels.
• Enable self-help for users to track, monitor, update ticket status, or escalate themselves as per their satisfaction.
• Integrate your CRM tools for better user data flow and contextual responses through every stage of their journey.
Platform
Omnichannel
AI Agents
Business Automation
Personalization
Products
Company
Industry-Specific CRM
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WhatsApp Campaigns
(India Sales)
+91 78937 68516
(Email Us)
contact@kenyt.ai
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