Create Gupshup account
Navigate to www.gupshup.io
Click on “Login” and click on “Sign up here”
Complete Gupshup Setup
Add basic details of name, email and password to create the account
Verification link will be sent on email Complete details of company name, size, etc to finish the initial setup
Complete details of company name, size, etc to finish the initial setup
Setup WhatsApp App
Once logged in, navigate to Dashboard -> WhatsApp -> Create App
Contd. Setup WhatsApp App
Click on Access API option and give a appname. This can be the name of your organization, no special characters allowed
Contd. Setup WhatsApp App
Scroll to next steps at the bottom. Ensure the settings in the screenshots are followed
Contd. Setup WhatsApp App
Contd. Setup WhatsApp App
Click on enable Template Messaging and message events check boxes
Kenyt Partner ID Addition
Add Kenyt Partner ID
Start WhatsApp Setup
WhatsApp Setup Settings
Select the country and click on “Next”
WhatsApp Setup Settings
WhatsApp Address Details
Confirm Details
Verified FB Business Manager ID
Ensure your FB business manager ID is verified.
Navigate to https://business.facebook.com/ -> Business Settings -> Business Info and check if your FB business manager is verified.
If not, follow this link to submit for verification process.
If verified, it will look something like below
Add verified FBM, phone number & display name
Approve FB business manager request
Navigate to business.facebook.com -> Business Settings -> Requests -> Approve
OTP verification
Once FB request is approved, it will show “Awaiting approval” state
This usually takes 1-2 days to move to OTP verification step in the second screenshot
OTP verification contd
Complete OTP verification
Complete Profile Settings and Settings
Once OTP verification is done, click on Profile Settings, fill all details of logo, website URL, email ID, status and description -> Apply Changes
Kenyt and Gupshup Integration
Click on Settings
Also login to your Kenyt dashboard Click on AI Assistant -> Deployment
Kenyt and Gupshup Integration
Select the chatbot to link and click on WhatsApp tab
API key and Appname from Gupshup
Find your API key and Appname from Gupshup and fill the details in the Kenyt dashboard
Kenyt Dashboard Settings
Kenyt Dashboard Settings
Fill in the details in the Kenyt dashboard WhatsApp tab and click on Save changes. (screenshot on next page)
Once done, you can send a “Hi” message to the WhatsApp number and check if the bot responds.
https://api.whatsapp.com/send?phone=+COUNTRYCODEPHONENUMER&text=Hi
Once response is received, Gupshup and Kenyt chatbot integration is complete