Transform Customer Support with Kenyt.AI Service Desk
Give your customers a world-class service experience.
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Why Choose Kenyt.AI Service Desk?
Reduce Costs by 60% with AI Automation
Streamline operations with tools that automate common queries, optimize workflows, and ensure faster resolutions.
Handle in 4 Channels Effortlessly
Centralize queries from email, chat, phone, and social media into one unified dashboard.
24/7 Automated Support
Never miss a query—provide round-the-clock assistance with AI that delivers personalized customer interactions.
Seamless voice and video call support
Improve customer experience with our voice/video call feature for smooth and uninterrupted communication
Key Features Driving Service Desk Excellence
Agent Performance Tracking
Monitor key metrics and agent performance in real time.
Automated Ticket Routing
Seamlessly route tickets based on priority, department, or urgency.
Customer Satisfaction Surveys
Easily gather customer feedback post-ticket resolution.
SLA Monitoring
Track and manage service level agreements to ensure timely responses.
AI-Enhanced Escalation
Automatically escalate tickets based on predefined conditions.
Customizable Ticket Forms
Create personalized forms to collect necessary data at ticket creation.
Advanced Features to Simplify Your Support
- Automated ticket assignment and routing
- Multi-language AI support
- Intuitive human agent dashboards
- Workflow automation and SLA tracking
- Live chat with AI integrations
- Pre-built knowledge base solutions
- Data security and compliance
- In-depth analytics and reporting
- Sentiment Analysis
- Dynamic Workflows
- Predictive Support
- Knowledge Base Automation
- Smart Escalation Management
- Case Management
- Help Desk Portal
- Multi Chat Support
How Kenyt Service Desk Works
Centralize All Customer Queries
Gather requests from multiple channels into one AI-powered dashboard.
Automate Common Tasks
Use AI to handle repetitive queries, assign tickets, and send notifications.
Empower Your Human Agents
Provide agents with real-time customer insights and smart tools to enhance productivity.
Track and Optimize Performance
Monitor response times, case resolutions, and team efficiency with live analytics.
Deliver Superior CX Across All Channels
Transform your customer experience by infusing conversational AI and live AI chat into all customer-facing channels.
Automated Case Management
Efficient ticket routing, real-time analytics, and automated follow-ups streamline case resolutions while improving team productivity.
- Reduce response times with AI-driven case routing.
- Automate follow-ups and reminders.
- Track team performance with detailed reports.
Help Desk Portal for Self-Service
Enable self-service with a centralized portal offering 24/7 access to FAQs, tickets, and live chat for instant query resolution.
- Centralized access to FAQs, tutorials, and guides.
- Instant live chat for urgent issues.
- Personalized responses powered by AI.
Knowledge Base for Instant Answers
Equip your users with an AI-powered knowledge repository that delivers instant, personalized answers in multiple languages.
- Smart article recommendations and intuitive search.
- Easy content management for consistent updates.
- Analytics to track engagement and optimize resources.
Boost efficiency and deliver exceptional support with our Kenyt.AI service desk.
Call Us: +91 8019151015
