Manual Chat

Engage with your customers in real time.

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Chat in 100+ languages with Automatic Translations

Give your customers the ultimate benefit of choosing the language they want to chat in. Kenyt’s AI Assistant is trained to chat in 200_ languages. In the case of manual intervention and takeover from the bot, the AI Assistant will automatically translate the customers message to English on the agent’s dashboard. The agent can then reply in English and the AI Assistant will auto-translate it to the customers language for seamless conversations.

Bot-Human Hand-Off

Intervene in conversations, engage hot leads - take over from the chatbot when necessary. Kenyt's AI Assistants offer a hybrid experience which allows your team to take over from the chatbot and interact directly with your customers.

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Single Dashboard for Web, Facebook, WhatsApp, SMS

Customer conversations across all platforms (Website, landing pages, Facebook and WhatsApp) reflect on a single dashboard. Select the conversation to takeover, disable the bot and chat directly with the customer – across platforms.

Convert Chats to Video Call with Single Click

No third-party tools required. Enable visitors/customers to connect with your team in just one click from a live conversation. The call can be omni-routed to respond to the customer faster.

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Auto-route to right department

Kenyt’s AI Assistants auto route conversations to the concerned department based on the customers conversation to ensure that your customers get the right information e.g. if a customer wants to connect with a doctor regarding a heart problem, it auto-redirects the conversation to the cardiology department.

Why us ?

Helps your agents serve your customer better allowing personal conversations that can identify key personas, recall customer details, and knowledge share in the same window.

Run customer support between multiple agents. Allow multiple agents to have conversations with a user in the same window.

Run customer support between multiple agents. Allow multiple agents to have conversations with a user in the same window.

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Get ready to Skyrocket your Sales

Getting started is easy. Be up and running in minutes.