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Ai Service Desk

Advanced Service Desk with native video calling for manual takeover

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Live + Virtual Agents for Exceptional CX

Unleash the power of Kenyt.AI Assistant on marketing leads, sales deals and paid customers. Give a connected view to your teams.

Video Calling

Use instant video calling to talk to a patient needing urgent care and address their queries.

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Multilingual

Converse with patients online in their native language and improve patient experience.

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Department Routing

Auto-route conversations to the right department for the best patient outcome.

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Ai assistant

Ticketing

Use Kenyt’s Operations CRM with ticketing to manage and service customers. Use Agent Assist to resolve customer queries with advanced bot + human hybrid experience.

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Ticketing Made Easy

Ticketing Management

Increased Support Productivity

Custom Properties

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24 x 7 Service Desk

24 x 7 Service Desk

Now, customers don't wait for a resolution. Our AI chatbot will man your service desk round the clock to resolve queries on demand, in any language, via text and voice conversations.

Service Desk Dashboard

Service Desk Dashboard

Single dashboard for Web, Facebook, WhatsApp and SMS. From robust chat analytics to transcripts, and agent stats & performance, track all aspects of your online customer engagement across channels in one place.

Bot-Human Handoff

Bot-Human Handoff

Let bot handle 90% of routine queries, but connect to 10% hot prospects for instant conversion, while they are live on your website or WhatsApp. Also useful for post-sales support.

Multilingual Support

Multilingual Support

Chat in 100+ languages with automatic translations. Converse with your customers in their native language and improve customer experience.

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Live Video Calls

Live Video Calls

Text chat may not always be sufficient. Use instant video calling to talk to a hot prospect and address their queries.

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